Payment and Cancellation Policy

To ensure a seamless experience, please review our payment and cancellation policy:

Payment Terms

1. Prepayment Requirements:

   • Bookings made more than 30 days prior to check-in: A 50% prepayment is required to secure your reservation. We will send two payment links via our payment gateway, Xendit:
     • The first payment (50%) must be completed within 3 days of making the reservation to confirm your booking.
     • The second payment (50%) is due 30 days before your arrival.
       
       
   • Bookings made less than 30 days prior to check-in: Full payment is required at the time of booking to secure your reservation.
     
     

2. Payment Methods: Payments can be made securely through the payment links provided via Xendit. We accept credit/debit cards and other digital payment options.

3. Currency: All prices are displayed in IDR. Payments will be processed in IDR.

4. Confirmation: A confirmation email will be sent once your payment is successfully processed. Please keep this email for your records.

5. Security Deposit: A security deposit may be required upon check-in. This deposit will be refunded at checkout, provided there are no damages to the property.

6. Special Packages: For certain special packages, full prepayment may be required at the time of booking.

7. Payment Issues: If you encounter any issues with your payment, please contact us immediately for assistance.

Cancellation Policy

1. Cancellations made more than 7 days prior to check-in: Guests will receive a 100% refund of the booking amount.

2. Cancellations made between 7 days and 48 hours prior to check-in: Guests will receive a 50% refund of the booking amount.

3. Cancellations made within 48 hours of check-in: No refund will be issued.

4. Non-Refundable Packages:
   Please be aware that certain special packages may be non-refundable. Guests should review the specific terms associated with their booking at the time of reservation.

5. Early Departures and Changes:
   Early departures or delays due to plan changes, flight changes, or other unforeseen circumstances are not eligible for a refund. To protect yourself from these situations, we recommend purchasing travel insurance.

By completing your booking, you agree to these payment and cancellation terms. If you have any questions, feel free to reach out!