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Unfortunately, foreign currencies like EUR or USD are not accepted on the island—even larger banks typically do not offer currency exchange services.

If you need to exchange money, we strongly recommend doing so in Bali before your trip to Sumba.
Please note that the resort does not provide currency exchange services either.

There is no ATM close to the resort, so we recommend bringing some cash with you. While we do accept various modern payment methods at the resort (including card and QR payments), many local spots—such as tour entrances, parking areas, and small warungs—only accept cash.

Indonesian QR and direct transfer payments are becoming more common, but these usually require a local bank account.

To make things easy, we’re happy to arrange a stop at an ATM during your guided trip if needed—just let us know in advance!

 

We offer a wide range of payment options to make your stay comfortable and hassle-free:

  • EDC terminals (card payments)

  • Cash payments (IDR only)

  • Direct local bank transfers

  • Popular Indonesian online payment methods

  • Credit card payment links (we can send you a secure link)

Although each service (e.g. restaurant, tours, spa) may be managed by different departments, we’re happy to provide you with a single unified invoice at the end of your stay.

Please note:
Car and bike rentals require a deposit, which must be paid in advance to confirm the booking.

 

The infrastructure on Sumba is improving steadily, but it’s still a developing island. Currently, there’s no central backup power system, so occasional power outages can occur. Sometimes we go weeks without any issue, while other times, there may be short shortages lasting a few minutes to a few hours.

Our water system runs on electricity, so during a power cut, water supply may be temporarily unavailable. If this happens, just let our front desk know — we’ll gladly provide you with buckets of water, and in some cases, we can assist with limited use of an emergency generator.

We’re here to make your stay as comfortable as possible, even when island life gets a bit unpredictable.

Each room is equipped with a drinking water dispenser. We provide refillable gallons of purified water, sourced from a certified filtration company, ensuring it’s safe and clean for consumption.

For showers and taps, we use water from our four on-site wells. This water goes through a carbon filtration system and is chlorinated for safety. Due to the naturally high iron content in Sumba’s groundwater, the water may occasionally have a slightly yellowish tint — this is harmless but may be noticeable.

We treat each house’s 1,000-liter water tank individually, which allows us to respond to guest preferences. If you ever feel that the water has too much chlorine or the color concerns you, please let our front desk know — we’ll happily adjust the treatment or assist in any way to ensure your comfort.

Yes, we provide on-site Starlink internet, which is generally stable and fast. However, on very cloudy or stormy days, you may experience occasional drops in quality due to weather-related interference.

In addition, the resort area is covered by 4G networks from Telkomsel and IM3. If you have a local SIM card or hotspot device, you can switch to mobile data when needed.

Combining both Wi-Fi and mobile data usually ensures a reliable internet experience throughout your stay.

Yes! Our on-site restaurant, Paradise Kitchen, is ready to serve you — whether you prefer to dine in the restaurant or enjoy room service in the comfort of your house.

We offer daily recommendations based on fresh local ingredients, and we’re happy to tailor meals to your dietary needs. Please let us know in advance if you have any special requests or allergies.

Please note: Paradise Kitchen operates on an à la carte basis. Breakfast and other meals are not included in the accommodation packages sold online unless explicitly stated.

We don’t have a shared community kitchen, but if you’re planning to stay with us and wish to prepare your own food, we do offer a few houses and villas equipped with kitchenettes, full kitchens, or outdoor BBQ areas.

Just let us know your preferences, and we’ll help you choose the right accommodation that suits your needs.

While we wouldn’t call them supermarkets, there are a few local shops within a 5-minute walk from the resort. They offer limited supplies like snacks, drinks, beer, cigarettes, and basic toiletries.

If you’re planning a larger shopping trip, we can help in two ways:

  • We can include a stop at a bigger store during your daytrip, or

  • We can arrange to stop at a larger shop when you arrive from the airport (please note that transfers with shopping stops may incur an additional charge).

In Waingapu, there are a few more complete options such as Lyon Nusantara, Cinta Karya, and others.
If your trip takes you in the other direction, the town of Melolo also has several shops that may have what you need.

Just let us know your plans, and we’ll do our best to assist!

If you’re imagining sipping a margarita by the pool or ordering cocktails on the beach—Sumba might not be the right destination for that kind of experience. Spirits cannot officially be bought or served on the island due to local regulations.

At our resort, we aim to create a healthy and peaceful environment, but we understand that a drink now and then can enhance your relaxation. We do have a small selection of wine and champagne sourced from Bali, available upon request. If you have specific preferences or want something special, let us know in advance—we’ll do our best to accommodate, depending on stock and delivery schedules.

Beer and radler (like Bintang) are widely available on the island and also included in our regular menu. You’ll also find them in some local shops nearby.

So while the options are limited, we’ll help you enjoy a quiet drink in paradise whenever possible.

Yes, we offer on-site laundry service for an additional fee.
Simply reach out to our reception, and we’ll be happy to assist you.

 

Yes, Sumba is home to a variety of wildlife, including tropical birds, butterflies, wild horses, and small lizards like geckos. Most animals are harmless and avoid humans.
However, as with many tropical areas, there are some creatures to be aware of: snakes are very shy and rarely seen, and centipedes or scorpions may appear occasionally. Mosquitos are present, especially around dusk, so we recommend using repellent and sleeping with mosquito nets or closed windows where needed. Exploring nature in Sumba is safe and enjoyable—just wear appropriate footwear and take normal precautions.

Yes, crocodiles do live in some rivers and estuaries across Sumba. They are considered sacred by many local communities—similar to how cows are respected in India—which means they are not hunted and are allowed to live undisturbed in their natural environment.

There are known to be a few crocodiles in nearby rivers, but it’s important to note that no incidents have ever occurred on our beach. As with any natural environment, common sense and basic precautions are always advised. Please avoid going into the water at night, don’t swim alone, and always make sure someone is nearby when you’re enjoying the beach. These are good practices anywhere, with or without crocodiles.

Our resort staff is always happy to advise you on safe swimming areas and any local conditions to be aware of.

Our beach is quiet and shared only with local fishermen, making it an ideal spot for peaceful sunrise walks, relaxing, and collecting seashells. It offers an authentic, calm atmosphere—perfect if you’re looking to unwind away from crowded tourist beaches.

While the beach is great for lounging and enjoying the scenery, for swimming or snorkeling we recommend visiting nearby spots like the famous Walakiri Beach or other beautiful locations we’re happy to suggest. These are easily accessible and offer ideal conditions for water activities.

That said, some of our best adventures start right from our beach—including sunset and sunrise boat trips, fishing trips, and diving excursions with our speedboat. It’s a fantastic way to experience Sumba’s coastline from the water.

And if you’re just looking to cool off, our large resort pool is always available and perfect for a refreshing swim.

  • Yes, mosquitos are present in Sumba, especially during the rainy season. Like many tropical areas, there is a low risk of mosquito-borne illnesses such as malaria and dengue, though they are not common in our coastal area.

    Most of our rooms are equipped with mosquito nets and mosquito traps for your comfort. If needed, we’re happy to provide insect repellent spray—just ask our team. Using mosquito repellent in the early evening and keeping windows closed after dark are simple ways to avoid bites.

    With basic precautions, our guests enjoy a safe and comfortable stay throughout the year.

To be frank—flights to Sumba can sometimes be unpredictable. While things are improving and flights are becoming more reliable, delays or cancellations do still happen occasionally, especially during bad weather or low traffic days.

At the moment, there are only a few flights per day from Bali:

  • 1 flight daily to Waingapu (only 30 minutes from our resort)

  • 2 flights daily to Tambolaka (about 4.5 hours by car from us)
    We provide shuttle service to and from both airports.

Important: We highly recommend you do not book your international flight out of Bali on the same day as your return flight from Sumba. Always allow at least one or two nights in Bali as a buffer, just in case of delays.

We understand how frustrating last-minute cancellations can be, so we’ve created a Flight Delay Support Package:
If your return flight is canceled and you’re stuck an extra night in Sumba, and your room is still available, we’ll offer it to you at 50% off as a gesture of support.

Since the Waingapu flight departs at 6:30 AM, you may still have time to catch an afternoon flight from Tambolaka on the same day if tickets are available.

Please note that pre-booked rentals, tours, and accommodations are non-refundable in case of flight disruptions. For peace of mind, we highly recommend travel insurance that covers costs related to delays or cancellations.

Let us know if you’d like help planning the best buffer times or assistance arranging airport transfers.

Yes, it’s possible to reach Sumba by ferry, with routes available from Flores, Lombok, and Bali. While it takes significantly more time than flying, it can be a scenic and adventurous journey—especially if you’re not on a tight schedule. However, if your travel time is limited, we strongly recommend flying for convenience and reliability.

Important things to know about the ferry:

  • Ticket availability can be limited, especially during peak seasons, so avoid last-minute plans. Booking early and confirming your schedule in advance is highly recommended.

  • During January and February, sea conditions are often rough, which can lead to cancellations or unpredictable delays.

  • Arrival and departure times depend on tide conditions, not just weather, so even on a clear day, delays may still occur.

We provide shuttle service to and from Waingapu Harbour, but please note:
We kindly ask that you contact us once the ferry is approaching the port, as we will not dispatch the driver until the ferry is near. This helps us avoid long waiting times due to delays.

Let us know if you need help arranging your ferry or transfer—we’re happy to assist!

Yes, it’s possible to travel from Sumba to Flores by ferry, but only if the ferry schedule aligns with your travel dates. It can be a real adventure, but keep in mind that ferry departures are not daily, and delays are common due to tides and sea conditions.

If you’re looking for comfort or are on a tighter schedule, we usually recommend flying back to Bali and then taking a flight to Labuan Bajo (Flores). This option is faster, more reliable, and gives you more control over your itinerary.

Although Sumba and Flores are neighboring islands, the distance and limited transport options often surprise visitors. There are no daily speedboats operating between the two islands at this time.

If you’re only spending a week to 10 days in Indonesia, and want to explore either Sumba or Flores, we suggest focusing on just one island to make the most of your time and avoid spending too much of it in transit. Each island offers rich experiences that are best enjoyed without rushing.

  • Yes, there is a small plane operated by Susy Air that currently flies between Sumba and Flores, typically on Saturdays (based on the latest available schedule). It’s a very affordable option and, when it works out, can be a unique adventure.

    However, we want to be honest: reliability can be an issue. We’ve seen early departures without notice, last-minute cancellations, and even passengers left behind at the airport. Since it’s a small aircraft with limited seats and minimal ground support, we strongly recommend having a solid Plan B if you choose this route.

    If you have flexibility and extra time, it might be worth a try. But if you’re on a tight schedule or prefer a stress-free journey, flying from Sumba back to Bali, then continuing on to Flores (Labuan Bajo) by a regular airline is a much more reliable option.

    Remember—even large airlines in the region can be unpredictable, so it’s wise to give yourself buffer time, especially when connecting to international flights.

There are a few local buses on the island, but they’re not very tourist-friendly—routes and schedules are unreliable, and communication can be tricky if you don’t speak the language. That’s why we highly recommend renting a motorbike or car, or joining one of our guided tours for a more comfortable and stress-free experience.

We work with an on-site rental partner, and you can check prices and availability at www.rentsumba.com. Guests staying with us enjoy special discounts on rentals.

For your convenience, we also offer island-wide shuttle services, whether you’re arriving to the resort or heading to your next destination on Sumba. Let us know your plans, and we’ll be happy to assist with smooth and reliable transport.

Technically, yes—they exist in Waingapu city, but we don’t recommend relying on them. Even in Waingapu, availability is limited, and while you might find a driver to take you somewhere, there’s no guarantee you’ll get one for the return trip.

Outside the city, these services are generally not available at all. For smooth and reliable transportation, we suggest using our shuttle service, renting a car or bike, or booking a guided tour through us or our trusted partners.

Yes, we highly recommend booking your airport shuttle in advance. Our team will usually reach out to confirm your arrival details, but booking early ensures a smooth and stress-free pickup.

  • From Waingapu Airport (the closest airport – 30 minutes away):
    Shuttle service is available for 450,000 IDR.

  • From Tambolaka Airport (about 4.5 hours away):
    Shuttle service is available for 1,500,000 IDR.

Our drivers are familiar with the local roads and know exactly how to get you here comfortably. Just let us know your flight details, and we’ll take care of the rest.

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PARADISE FAMILY – MEMBERSHIP TERMS & CONDITIONS

These Terms and Conditions govern the Silver and Gold Membership for property owners within the resort and their guests. By participating in the membership program, owners agree to these terms.

1. MEMBERSHIP TIERS
1.1 Silver Membership
Silver Membership is granted to:

All property owners who are part of the resort community contract and paying the community fee properly.
Their direct family members (spouse, children, parents, siblings) when staying in the owner’s house.
Guests staying in the owner’s house, as long as the owner is paying the community fee.
Silver Members receive discounts on resort services as per the current pricelist but do not have access to villa management benefits.

1.2 Gold Membership
Gold Membership is granted to:

Property owners who are part of the Resort Villa Management Program, using resort services for managing their houses.
Their direct family members (same as Silver Membership) when staying in their house.
Gold Members receive higher discounts as specified in the pricelist and access to villa management benefits.

2. MEMBERSHIP CATEGORIES
Membership status is further divided into three categories based on who is staying in the property:

2.1 Owners & Direct Family Members
When owners or their direct family members stay in their own house, they enjoy Silver or Gold Membership benefits based on their membership tier.
If direct family members stay in another owner’s house, their discount applies only if agreed upon by the other owner.
Friends and other non-family guests staying in the owner’s house are not eligible for owner benefits and will be treated as regular long-term or short-term customers.
Owners and direct family members do not pay villa management commission when staying in their own house but can access resort services at a discounted price.
2.2 Short-Term Customers
These are tourists who booked a house through third-party booking platforms, resort listings, or as a walk-in guest.
Short-term customers do not receive owner discounts and pay standard rates as listed on the pricelist.
2.3 Long-Term Customers
Defined in the Villa Management Agreement, these are guests staying for an extended period, usually without requiring daily services.
Long-term guests benefit from a lower villa management commission and receive special pricing per the Resort Villa Management Contract.
They may access additional resort services on request at the pricelist rates.

3. GENERAL TERMS
Membership benefits and discounts are based on the pricelist, which is subject to periodic review.
Non-transferability: Membership discounts apply only to eligible persons and cannot be extended to friends or unauthorized guests.
The resort reserves the right to modify membership benefits, discount structures, and service availability at any time.
Any disputes regarding membership status or discount eligibility will be resolved by the resort management.

4. CANCELLATION & TERMINATION POLICY
4.1 Membership Cancellation by the Owner

  • Owners may cancel their Gold Membership at any time by notifying the resort in writing.
  • Cancellation will take effect at the end of the current period for villa management services.
  • Owners who cancel their membership will lose Gold Membership benefits and revert to Silver Membership if they continue paying the community fee.

4.2 Termination by the Resort
The resort reserves the right to suspend or revoke membership if:

  • The owner fails to pay the community fee or any outstanding resort-related charges.
  • There is misuse of discounts, such as applying membership benefits to unauthorized guests.
  • The owner violates resort policies, engages in disruptive behavior
  • The owner misrepresents information regarding who qualifies for discounts under their membership.

4.3 Refund Policy
No refunds will be provided for partial membership periods if an owner voluntarily cancels their membership.
If membership is terminated due to a policy violation, any remaining benefits will be forfeited without compensation.

5. PENALTIES FOR MISUSE
5.1 Misuse of Membership Benefits
If an owner or guest is found to be misusing membership benefits, the following actions will be taken:

First violation: A written warning will be issued.
Second violation: A fine of up to IDR 5,000,000 may be applied, depending on the severity of the misuse.
Third violation: Suspension or revocation of membership privileges.

5.2 Fraudulent Use of Discounts
If an owner or guest is found extending discounts to non-eligible persons, the resort reserves the right to charge the full price for all misused services retroactively.
Any fraudulent claims regarding membership status will result in an immediate termination of benefits and potential legal action if financial damages occur.

6. FINAL PROVISIONS
These Terms & Conditions are legally binding for all participating owners and guests.
The resort may update these terms periodically, with notice provided to all members.

Any legal disputes related to membership will be handled under the laws applicable in Indonesia.
By maintaining membership, owners acknowledge and agree to these terms.

PARADISE FAMILY – TAGSÁGI SZABÁLYOK ÉS FELTÉTELEK
Ezek a feltételek szabályozzák az üdülőhely ingatlantulajdonosai és vendégeik számára biztosított Silver és Gold tagságot. A tagsági programban való részvétellel a tulajdonosok elfogadják ezeket a feltételeket.

1. TAGSÁGI SZINTEK
1.1 Silver Tagság
Silver tagságot kapnak:

Azon ingatlantulajdonosok, akik a közösségi szerződések részét képezik és megfelelően fizetik a Resort Gondozási díjat.
Közvetlen családtagjaik (házastárs, gyermekek, szülők, testvérek), amennyiben a tulajdonos saját házában tartózkodnak.
Azok a rövid vagy hosszútávú bérlők, akik a tulajdonos házában szállnak meg, feltéve, hogy a tulajdonos rendezetten fizeti a közösségi díjat.
A Silver tagok a mindenkori árlistában meghatározott kedvezményekre jogosultak a resort szolgáltatásaira, azonban nem vehetik igénybe a villa menedzsment előnyeit.

1.2 Gold Tagság
Gold tagságot kapnak:

Azon ingatlantulajdonosok, akik részt vesznek a Resort Üzemeltetési Programban, és a resort szolgáltatásait használják házaik kezelésére.
Közvetlen családtagjaik (ugyanaz, mint a Silver tagság esetén), amennyiben a saját házukban tartózkodnak.
A Gold tagok magasabb kedvezményekben részesülnek, amelyeket az árlista tartalmaz, valamint hozzáférhetnek a villa menedzsment előnyeihez.

2. TAGSÁGI KATEGÓRIÁK
A tagsági státusz attól függően három kategóriába sorolható, hogy ki tartózkodik az ingatlanban.

2.1 Tulajdonosok & Közvetlen Családtagok
Amennyiben a tulajdonos vagy közvetlen családtagjai a saját házukban tartózkodnak, élvezhetik a Silver vagy Gold tagság előnyeit a tagsági szintjük alapján.
Ha közvetlen családtagok egy másik tulajdonos házában tartózkodnak, a kedvezményük csak akkor érvényes, ha a másik tulajdonos ezt jóváhagyja.
Barátok és más nem közvetlen családtagok nem jogosultak tulajdonosi kedvezményekre, és őket hosszú vagy rövid távú vendégként kezelik.
A tulajdonosok és közvetlen családtagjaik nem fizetnek villa menedzsment jutalékot, ha saját házukban tartózkodnak, de kedvezményes áron vehetik igénybe a resort szolgáltatásait.

2.2 Rövid Távú Vendégek
Azok a turisták, akik harmadik fél foglalási platformjain keresztül vagy a resort közvetlen listázásán keresztül foglaltak, illetve helyben jelentkeztek be.
A rövid távú vendégek nem jogosultak tulajdonosi kedvezményekre, és az árlistán feltüntetett normál díjakat kell fizetniük.

2.3 Hosszú Távú Vendégek
A Villa Menedzsment Szerződésben meghatározott vendégek, akik hosszabb ideig tartózkodnak egy ingatlanban, általában napi szolgáltatások nélkül.
Ők alacsonyabb villa menedzsment jutalékban részesülnek, és az egyedi árazás a Resort Villa Menedzsment Szerződés alapján történik.
A napi szolgáltatásokat kérésre, az árlistán feltüntetett árakon vehetik igénybe.

3. ÁLTALÁNOS FELTÉTELEK
A tagsági előnyök és kedvezmények az aktuális árlistán alapulnak, amely időszakosan módosulhat.
Átruházhatatlanság: A tagsági kedvezmények kizárólag jogosult személyekre vonatkoznak, és nem ruházhatók át barátokra vagy jogosulatlan vendégekre.
A resort fenntartja a jogot a tagsági előnyök, kedvezménystruktúrák és szolgáltatások módosítására.
A tagsági státusszal vagy a kedvezmények jogosultságával kapcsolatos vitás eseteket a resort vezetősége rendezi.

4. TAGSÁG LEMONDÁSA ÉS MEGSZÜNTETÉSE
4.1 A Tulajdonos Általi Lemondás
A tulajdonosok bármikor lemondhatják Gold tagságukat, ha ezt írásban jelzik a resort felé.
A lemondás a villa menedzsment szolgáltatás aktuális számlázási időszakának végén lép életbe.
A lemondott tagok elveszítik Gold tagsági előnyeiket, de Silver tagságot kapnak, ha továbbra is fizetik a közösségi díjat.
4.2 A Resort Általi Megszüntetés
A resort jogosult a tagság felfüggesztésére vagy visszavonására, ha:

A tulajdonos nem fizeti meg a közösségi díjat vagy bármilyen tartozást.
A tagsági kedvezményeket jogosulatlan személyekre alkalmazzák.
A tulajdonos megsérti a resort szabályzatát, zavaró viselkedést tanúsít.
A tulajdonos hamisan tünteti fel, hogy ki jogosult a kedvezményekre.

4.3 Visszatérítési Irányelvek
Önkéntes lemondás esetén a részleges tagsági időszakokra nincs visszatérítés.
Szabályzat megsértése miatti megszüntetés esetén az összes fennmaradó előny elveszik, és nem jár kártérítés.

5. SZABÁLYSÉRTÉSEK MIATTI BÜNTETÉSEK
5.1 Tagsági Kedvezmények Visszaélése
Ha egy tulajdonos vagy vendég visszaélést követ el a tagsági előnyökkel kapcsolatban, a következő lépések történnek:

Első szabálysértés: Írásbeli figyelmeztetés.
Második szabálysértés: Bírság akár 5.000.000 IDR összegig a visszaélés súlyosságától függően.
Harmadik szabálysértés: A tagsági jogok felfüggesztése vagy visszavonása.

5.2 Kedvezmények Jogosulatlan Használata
Ha egy tulajdonos vagy vendég jogosulatlan személyekre terjeszti ki a kedvezményeket, a resort visszamenőlegesen a teljes árat számolja fel minden érintett szolgáltatásra.
Minden hamis állítás a tagsági státusszal kapcsolatban az azonnali előnyvesztéssel jár, és pénzügyi károk esetén jogi lépéseket is vonhat maga után.

6. ZÁRÓ RENDELKEZÉSEK
Ezek a feltételek jogilag kötelező érvényűek minden résztvevő tulajdonosra és vendégre.
A resort időszakosan frissítheti ezeket a feltételeket, és erről minden tagot értesít.
A tagsággal kapcsolatos jogi viták az indonéz jog hatálya alá tartoznak.
A tagság fenntartásával a tulajdonosok elfogadják és betartják ezeket a feltételeket.